Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
Q: I’ve never done yoga, where should I start?
A: Slow Flow is great for beginners or we can hook you up with an instructor for some private lessons!
Q: What do I need to bring to class?
A: Come with an open mind and heart. Wear comfortable clothes. Bring a yoga mat, if you don’t have one we have mat rentals. We have water, towels, tea, lockers, and all the props you’ll need for class. Eye pillows and warmer clothes or blankets are optional for savasana.
Q: Do you offer mat rentals?
A: We sure do! We have Urbivore Cork Eco Mats available for rent by donation. When you fall in love with it you can purchase them in the retail shop! They are the some of the best mats out there and they’re a Toronto based company – yay!
Q: I’m going on vacation, can I put my monthly/yearly package on hold?
A: Errr… we hate to say no, but no, packages can’t be put on hold. Feel like you have an extenuating circumstance that should be considered and would like to appeal this? Email email@example.com
Q: I need to cancel my membership, what should I do?
A: To cancel any membership you only need 30 days notice and to send a simple email to firstname.lastname@example.org letting us know. We take care of the rest, and hope to see you again!
Q: Where should I park?
A: Pay Street parking is available on Danforth Ave. Monday-Friday, 9am-9pm, Saturday 8am-9pm and Sunday 1pm- 9pm. Mobile Pay Location ID is 5802
Q: What’s with the weird building beside Toronto Yoga Co.?
A: Good question.
Q: What’s going on in the backyard of the shala?
A: You tell us! We were thinking of putting in a yoga deck for some outdoor classes, what should we do with the backyard?
Q: Will you ever offer classes other than yoga?
A: Yes! Check our Pop-Up schedule for a variety of other class offerings including Pilates, Floor Barre, Restorative, Candlelight Yin, YogaFit, Yoga HIIT, Kundalini, Nidra and more!
Q: I booked my class but can’t make it, what’s your cancellation policy?
A: You can cancel any booked class 4 hours before the start time without incurring a Late Cancel penalty charge. Late Cancels are charged at $10, but rest easy as your charges fund our Scholarship Program to help make group yoga accessible to others in our community who may otherwise not have the means. If you feel you have extenuating circumstances, we’re listening, send us an email to email@example.com and we are here for you too. You can read our full cancellation policy here: Cancellation Policy
Q: I’m running late!!!! Can I still come to class?
A: Email us firstname.lastname@example.org and we will make every effort to get you into your class. If you have mat storage we’ll even place your mat down close to the door so you can sneak in.
Q: I have a membership but am having trouble booking? What gives?
A: There are a few reasons why you may be having trouble; classes only become available 2 weeks before the class time, you may have an unsettled debit on your account, your active payment method may have been activated by booking a later class than the one you are attempting to book. If you are having a hard time figuring it out, just email us at email@example.com and we will get you into the classes you want and help you with any further booking issues you may have.